Custom signage plays a crucial role in helping businesses stand out, attract customers, and communicate their brand identity. Whether you’re launching a new store, rebranding, or simply want to improve your storefront’s visibility, the right signage can make a lasting impression.
In this article, we will answer some of the most frequently asked questions about ordering custom signs, including LED channel letters, advertising plaques, and more.
General Questions About Custom Signage
What types of custom signage do you offer?
We offer a wide variety of custom signage products, including LED channel letters, lightbox signs, metal plaques, acrylic signs, and neon signs etc. Our signs are suitable for indoor and outdoor use, and they are widely used for storefronts, offices, restaurants, shopping malls, and exhibitions.
What materials are used in your signage?
We use high-quality materials such as stainless steel, aluminum, acrylic, bronze, and LED modules. The material used depends on the type of signs and the environment where it will be installed. For example, stainless steel and waterproof LED modules are ideal for outdoor signage due to their durability and weather resistance.
How long does it take to produce a custom sign?
Production time ranges from 7 to 15 business days upon the approval of the shop drawing, depending on the complexity and quantity of your order.
We always recommend placing orders in advance to allow time for design confirmation, production, and delivery.
What’s the MOQ for custom signs?
MOQ is 1 set, and a trial order is acceptable.
Design and Customization
Can I provide my design or logo?
Absolutely. You can send us your design files in formats such as AI, PDF, CDR, or EPS.
If you don’t have a design ready, our in-house design team can help create a professional layout based on your ideas and branding requirements.
What customization options are available?
Our signage is fully customizable. You decide the size, font, color, lighting type (front-lit, back-lit, dual-lit, neon lighting or RGB), and installation method (wall-mounted, hanging, or free-standing). We work closely with each customer to ensure their signage meets their exact needs.
Tips: If you are a greenhand, feel free to review the article on mounting: How to choose the installation method for advertising signs
Can you show me proof before production?
Yes. Before we begin production, we will send you a visual mock-up of your sign design for confirmation. This helps ensure you are satisfied with the look and specifications before we start manufacturing.
Layout or proof is free of charge.
Installation and Maintenance
Are your signs easy to install?
Yes, most of our signs are designed for easy installation. We will provide clear installation instructions and diagrams. For complex signs or larger installations, we can offer remote technical support and can recommend local partner if needed.
Do you provide mounting accessories or templates?
Yes. We provide all necessary mounting accessories, such as screws, spacers, transformers, and installation templates. These tools help ensure a smooth and accurate installation process.
How should I maintain my signage?
Our signage products require minimal maintenance. We recommend regular cleaning with a soft cloth and mild cleaner to remove dust or dirt. For LED signs, it’s important to avoid water exposure unless they are specifically rated for outdoor use. Periodic checks of power supplies and wiring are also recommended for long-term performance.
Pricing and Shipping
What is the cost of a custom sign?
Pricing depends on many factors, such as sign size, material, design complexity, lighting type, and quantity.
We offer free quotations based on your design and specifications, with no hidden fees. Bulk orders may be eligible for discounts.
Do you ship overseas?
Yes, we offer worldwide shipping via express couriers like DHL, FedEx, UPS, and air or sea freight for larger orders.
DHL can assist with customs clearance locally, and we also assist with export documentation and customs clearance to ensure smooth delivery.
Warranty and After-sales Support
Our products come with a standard 1- to 3-year warranty, depending on the type of signage. We provide after-sales support, including technical guidance and spare parts replacement if needed.
Take Away
Custom signage is an investment in your brand image and customer experience. By understanding the basics of design, materials, installation, and maintenance, you can make informed decisions that help your business shine.
If you have more questions or would like a free quote, feel free to contact us. We’re here to help bring your vision to life!
